Powered by AI, backed by real people

Deliver exceptional customer experiences with tripla Chatbot

Key features

Multilingual Support

tripla Chatbot offers combination of AI and Live Operator support in English, Japanese, Korean, Traditional and Simplified Chinese.

(stay tuned for polyglot feature)

Analytical Insights

We provide you with live, detailed reporting and analysis, so you can always be aware of guest inquiries and feedback.

Live Chat Support

Our goal is to always provide the best experience for your customers. We have human native-language operators standing by to assist chatbot inquiries when necessary.


Machine Learning

Advanced natural language processing (NLP) technology means that your chat service will always be continuously improving.

Hospitality focused

Our focus in the hospitality industry enables the chatbot to learn and more accurately specialize in conversations that matter to you.

Robust API and
Developer Support

We offer access to multiple endpoints for easy integration with several third party reservation platforms to enable various types of instant bookings via tripla chatbot.


How it works


Branded Design

Customize the look and feel of your chatbot to stand out on your website. Start the conversation by sending automated messages to communicate promotions or announcements. tripla Chatbot allows you to engage with your customers at all times.

Quick and
Simple Set Up

tripla Chatbot can be integrated into your website with just one line of JavaScript code. Our onboarding and customer success team is always available to support.

Support Portal

We offer a dynamic interface so your team can manage requests from the chatbot service and stay coordinated with our operators. LINE and Messenger conversations can now be supported on our tripla concierge platform.

You're in good company

We work with hospitality brands of all sizes, but with one common goal: commitment to providing exceptional guest experiences


What our customers are saying

Yoko Suiguira 

PR Manager at Keio Plaza Hotel

The number of inquiries decreased and our staff could put more emphasis on the hospitality for existing offline customers who actually visited. Multilingual live operators give a sense of security as there would always be someone there to handle more complicated inquiries.

Satoshi Fujita

General Manager at Remm Hotel Group

Surprisingly, the total number of inquiries on chatbot increases as overseas customers who have not taken any action before could now ask questions in their own languages... Answers could vary if answered by different person and complaints actually reduced with unified asnwers on chatbot.

Yamamoto Hideaki

Manager at Keikyu EX Inn Hamamatsucho
/ Daimon Station

Unlike previous reservation method, users can easily make a reservation as if chatting with an agent on LINE platform. I think this will attract younger customers and improve direct bookings.

Request a demo

To schedule a product demo with one of our product consultants, please fill in your contact details.


+81 03-6276-6553

1-22-13 Shinkawa, Chuo-ku, Tokyo

© 2019 tripla K.K. All rights reserved.